Community Package
Help Files

A POP3 mailbox is essentially a password protected area on our server in which stores a users incoming e-mails. POP3 mailboxes can be created and configured using the administrator control panel. Mailboxes are associated with a user and are automatically created when you create a new 'Community Member User Account'.

Creating A Mailbox by creating a new user
To create a mailbox for a member of your community click the 'Add User' icon on the Control panel shortcuts page. On the following screen enter the username for the mailbox, this is the part of the email address before the @ sign which should be no more than 20 characters long and may consist of lower case letters, numbers and '.' only. Enter the users full name in the second box. Enter a password (in the 3rd box) to be used to access this user account which should be between 5 and 20 characters long and may consist of letters and numbers only - confirm the password in the 4th box. Leave all the other settings as they are. Click 'ADD' to create this user account and mailbox on the system. - below is a screenshot of the page that you should be looking at.

'Creating a new user sceen shot'

Changing A Mailbox Password
If a member of your community forgets their password or asks for it to be changed for security reasons this can be done from the 'Manage Users' page. This is accessed by clicking on the 'Manage User' icon on the Control panel shortcuts page. From the list of users shown find the user who's password you wish to change and under the 'Actions' column click on the following symbol      to edit the users settings. You will now see a page similair to the 'create a new user page' (as shown in the image above) To change the password that is used to access a user account and mailbox, enter a new password which should be between 5 and 20 characters long and may consist of letters and numbers only, confirm password. Click 'Save' to update the user/mailbox password.

Deleting A Mailbox
If you wish to change a members e-mail address and delete their old one or if a member leaves the group and you wish to delete their e-mail address this can be done from the 'Manage Users' page. This is accessed by clicking on the 'Manage User' icon on the 'Control panel shortcuts' page. From the list of users shown find the user who's account you wish to delete and under the 'Actions' column click on the following symbol      to delete the users account. If you were deleting a users account to give them a new email address you now follow the instructions for 'Creating A Mailbox by creating a new user' above.

Accessing A Mailbox
To collect email from a POP3 account you need to configure your email program correctly How you configure these settings in your mail client will vary slightly depending upon which program you are using. Consult the documentation for your email software for more information. (eg MS Outlook, MS Outlook Express etc.)

In circumstances where you do not have access to your mail client, you can use our web based email service at http://www.your-thisbit.co.uk/webmail Login with your mailbox username and password. See the webmail documentation for more information.